What is Confluence?

Confluence is a an online collaborative wiki-based tool that TM Forum collaborative projects we use to create, edit and collaborate on publish project deliverables.

Getting access to Confluence

Creating your Confluence account is a simple 3 step process:  

1. TM Forum Project members need to register on www.tmforum.org and join a project to access Confluence. You can join a Project here  
2. Once you have requested to join a project and you have been granted access by your IPR contact you will also get access to the Project's confluence space.
3. When you try to access the project's Confluence space for the first time you will be prompted to login. Simply use your www.tmforum.org website email address and password (the one you created in step 1 above) 

A Confluence account also grants access to JIRA, the agile development and tracking tool.  You can use your same login information to access both Confluence and JIRA.  These tools are designed to work together and you can easily integrate JIRA issues and Confluence pages.  Here are some ideas to get started.

Gaining Access to your Projects

Once your account is set up, you should have access to your project spaces.  If you are unable to find one of your projects, please contact Unknown User ([email protected]) via email at [email protected] for assistance.

Confluence Basics

Tutorials abound for learning to use Confluence.  We recommend starting by browsing Getting Started in Confluence.  Another great reference is this blog A Technical Writer’s Guide to Technical Documentation in a Wiki.

Where in Confluence can I find the template for a document that I want to create?

When you go to create a new Confluence page you are given the option to use a template. Currently we have the following templates developed and available for use:

• Project Charter (and associated workflow)
• Meeting Notes
• Strategy Canvas
• Tasks Canvas
• Business Agreement
• Guidebook and Guidebook chapters
• Information Agreement
• Technical Report
• Release Notes

Getting started in Confluence

Although the tool is intuitive we have put together some tutorials and best practices to help you be most effective:

• Getting started
• Best Practices
  
  • Using templates
  • Using numbered headings

Calendars

Confluence has great team Calendar functionality that you will be able to make use of in your project teams to build your meeting schedule and advise teams of when and where meetings are taking place. What's more in allows you to plug in to your calendar app of choice to get automatic updates (no more meeting requests!).

Each Team's space will come equipped with it's own Calendar by default but it is super-easy to add an additional one if needed.

For more information on how to use the Team Calendar functionality see here

Here is a set of TM Forum approved icons to use on your deliverables.  When you are referencing a topic or program, please use the appropriate icon.

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I have a question that wasn't answered here.

Please leave your question as a comment below.  We will reply to your question promptly, and you'll help us make our Getting Started page help section more robust, as we'll add your question and answer to this page, too.